As we use an external platform to ship, please give us 3-5 business days to send you tracking after it has been fulfilled on shopify. Please ensure that you have bymalingmouse@gmail.com in your safe senders list.

If you have not received tracking after 3-5 business days from it being marked fulfilled, please send us an email including your order number and we will help you. (Please confirm it is not in your spam.)

We are sorry this happened! Please double check that your order is not a presale. Presale items take 4-5months to complete.

If its been past that timeframe and you'd like a refund, please request one by sending us an email.

If your order was an in hand purchase, please email us asap so we can check this for you!

Please send all address changes for pending orders via email ASAP.

Updating your account on the website is only for FUTURE orders. Pending orders will need to be updated by us manually.

Refunds will be evaluated on a case by case basis.

If you ordered a presale, a refund will not be guaranteed unless 2-3 weeks from paypal claim date.

Please email within 24h of your order if you'd like a refund for in hand items as if an order has been shipped, a refund will not be given.

Drop buddies are allowed in our shop. If you'd like an address change please send it to us via email within 24h of the drop for in hand pins. If it is for a presale, please send it ASAP, before shipping has been carried out.

Please ensure it is the customer who paid for the order who emails us. We will not do address changes otherwise.

Do take note of the limits on our products, if both you and your DB are successful and the purchase goes over the limit, shipping will need to be sent to 2 different addresses or the excess will be refunded.

If your drop buddy is from a different country and there is extra shipping to be paid, your order will only ship after shipping has been sent.

If you ordered over the limit, only the excess will be refunded. The rest of the order will still ship. Please take note we will only send you the refund when we ship which may take up to 5 business days.

If you ordered an in hand item together with a presale, only the presale will be refunded.

We currently ship worldwide except for South Africa.

We ship all our products marked as gift and under $10USD. Unfortunately any VAT/taxes incurred will have to be paid for by the customer.

Unfortunately if a package is marked delivered, we do not send replacements or offer refunds. Please contact your local post.

Please contact us if your package shows no movement for more than 2 weeks. During holiday period, this may be up to 4-5 weeks. We will monitor your package and if after 6 weeks there is still no movement, we will offer a replacement. The customer will have to pay just shipping once more. We can also offer a partial refund of 50% of the original receipt.

We are sorry to hear that. Please send us a photo of the damages/flaws via email together with your order number. Each case will be evaluated individually.

If the pin is deemed of unexpected quality/damaged, we will send you a replacement or exchange. In some cases, the customer may be required to ship the product back to us. This will be conveyed to the customer through email.

Please understand all pins are handmade and some degree of flaws are inevitable.

A: near perfect, flaws should not be on the face. If you need to use your camera to zoom into a flaw, it might not be considered a B grade. Specks of glitter or slight unevenness of pearl/sandblast effects may be present.

B: More obvious flaws that can't really be seen from arm's length. Faint scratches or pits may be present but should not take away from the general quality.

C: Very obvious flaws that can be seen arm's length. Missing enamel, wrong colours, deep scratches etc.

Please request to follow @maling.mouse on IG. If it takes a long time to be accepted, please send us an email with your IG handle and if possible a picture of your current collection.

Once accepted, please click the link in the bio and buy our husbando/waifu sub listing. Thank you for joining!

Thank you for liking our products. Most of our shop is Limited Edition so unfortunately we do not hold restocks. Please consider tagging me in your ISOs on IG and hopefully you can work out a trade/resale!

We understand that as time goes on, your collections may change or you may quit the hobby altogether. Please understand these policies are placed to prevent hype sale/immediate flipping.

Please keep to selling your purchases (including p4p) as Drop + Ship + Ship + Fees for 45days since day of shipment from us. After 45 days you may choose to sell/auction your purchases as whatever you deem fit.

For charity pins, please keep to D/S/S always.